Who we are
This Privacy Policy explains how Serenescape Lipovo (“we,” “us,” “our”) collects, uses, and protects personal information when you visit serenescape.me or contact us regarding our residences.
What information we collect
When you submit an enquiry form, request a presentation, or contact us directly, we may collect your name, email address, phone number, and any details you choose to share about your interest in purchasing a residence. We may also collect technical data (such as browser type, device information, and pages visited) through cookies and analytics tools, subject to your consent where required.
How we use your information
We use the information you provide to:
- Respond to enquiries and share requested materials (such as our presentation or pricing details)
- Schedule and manage private presentations or consultations
- Send updates about availability, pricing, or investment opportunities, where you have agreed to receive these
- Improve our website and marketing based on aggregated, non-identifying usage data
We do not sell your personal information to third parties. We may share information with trusted service providers (such as our hospitality management or CRM partners) solely to help us operate our business and respond to your enquiries.
Cookies
Our website uses cookies to support essential site functions and, with your consent, to analyze site traffic and personalize marketing. You can manage your cookie preferences at any time via the consent banner on our site.
Your choices
You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly. You may also request access to, correction of, or deletion of your personal data, subject to applicable law.
Data security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children’s privacy
Our services are directed at adults. We do not knowingly collect personal information from children under 16.
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.
Contact us
If you believe your data protection rights have been violated, you may contact the Montenegrin Agency for Personal Data Protection and Free Access to Information (azlp@t-com.me).
We would appreciate the opportunity to address your concerns directly first.